Primary Care  ·  Proactive Care

GP PROTECT

GP PROTECT helps general practice move from reactive demand to proactive, prioritised care by continuously identifying patients with unmet need, care gaps and rising clinical risk across the whole practice population. Eclipse provides the intelligence, risk stratification and structured care-plan recommendations your team needs to act earlier, focus limited capacity where it can have the greatest impact, and support safer, more equitable care — while every clinical decision remains firmly with your practice.

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Used in 3,300+ GP practices

Supports over 28 million NHS patients

Interoperable with EMIS & SystmOne

Built for the NHS since 2006

The Challenge

More Patients, Finite Capacity, & the Question of Where to Act First

General practice is being asked to do more for more people with less headroom. The number of patients per fully qualified GP in England rose from 1,938 in 2015 to 2,241 in 2025, while the GP partner workforce continued to fall. The patients who would benefit most from earlier intervention are often the hardest for a stretched team to reach.

Consultation rates are highest in the most deprived communities, yet those areas have the fewest GPs per patient, the inverse care law in practice, so patients at greatest risk often receive fewer clinical contacts. The result is avoidable harm and avoidable admissions. Ambulatory care sensitive conditions, which can in principle be managed in the community, account for more than one in six emergency admissions in England and cost the NHS around £1.42 billion a year.

GP PROTECT is built to turn that pressure into a plan: a clear, ranked view of where proactive care will do the most good.

How it works

A Continuous Cycle: Monitor, Stratify, Plan, Act

Eclipse supplies the intelligence at every stage. Your clinical team stays in control of every decision.

01

Monitoring

Continuously monitors your whole practice population against best-practice standards to surface care gaps and unmet need, rather than waiting for patients to present when already unwell.

02

Risk Stratification

Categorises patients by clinical risk so your team focuses first on those most likely to benefit. The aim is impact, not just volume.


03

AI Care Plans

Generates a personalised care plan with recommendations aligned to best-practice guidance. These are recommendations for your clinicians to review, not instructions.

04

Clinical Action

Your team reviews and implements the care plans, delivering targeted support to priority patients and recording the outcome.


Eclipse provides the intelligence. Your practice provides the care. That division is deliberate, and it is what keeps GP PROTECT safe, accountable and firmly inside NHS clinical governance. Eclipse does not prescribe, refer or make clinical decisions; every care plan is a starting point your team accepts, amends or sets aside using its clinical judgement and knowledge of the patient.

Why it Helps

Built Around the Frameworks You Are Already Measured On

GP PROTECT helps your surgery work towards its targets for CQC, QOF, IIF PCN frameworks and Enhanced Service Payments, while improving patient safety and admission avoidance.

QOF. Proactive case-finding and structured review support achievement across long-term-condition and prevention indicators.

IIF and the PCN DES. The network incentive schemes reward exactly what GP PROTECT enables: population health management, early identification of high-risk patients and proactive demand management.

Enhanced Services. The consolidated PCN specification is explicitly about targeting resource to deliver proactive care, which is the core of the GP PROTECT model.

CQC. Continuous, data-driven monitoring and demonstrable equity of access provide ready evidence against the five key questions and quality statements, keeping you inspection ready.

Condition Hubs

The Same Proactive Cycle, Applied to Your Priority Conditions

  • Type 2 Diabetes

    Find patients missing care processes or off target and prioritise review.

  • Equality of Care

    Make inequity visible across the whole list so care can be targeted.

  • COPD

    Identify high-risk and under-reviewed patients and support exacerbation planning.

  • Asthma

    Surface poor control and reliever over-reliance, supporting action plans.

  • Obesity

    Identify patients for weight-management support and earlier risk intervention.

  • Epilepsy

    Flag overdue reviews and adherence concerns to reduce avoidable attendances.

  • Mental Health

    Identify patients due review so proactive contact can reduce escalation.

Evidence & validation

Impact you can check against national data

ICB PROTECT is designed so that benefits can be validated, not just asserted. An independent NHS assessment of the Eclipse approach across eight million patients found a 10% reduction in accident and emergency admissions. Across the Eclipse community the platform now supports population health work in 25 Integrated Care Boards and over 3,300 GP practices.

Every savings figure is validated against national datasets so your finance and analytics teams can scrutinise it. We share the methodology behind any headline figure.


Savings for admissions avoidance are validated using national HES / SUS (PbR) data, and prescribing savings using ePACT2.

Governance & data security

Assured, and clear about who is responsible for what

ICB PROTECT runs on Eclipse Live, an NHS Digital assured Patient Support Platform operated by Eclipse (Prescribing Services Ltd, Company No. 05913240; ICO registration Z2536678). NHS number and date of birth are hashed using an approved 256-bit algorithm, only de-personalised data is accessible through the interface, access is restricted to NHS-email accounts with mandatory two-factor authentication over the HSCN network, and data is encrypted at rest. Information governance, the legal basis for processing and data sharing are agreed with your organisation during onboarding.

The partnership model is deliberately clear about responsibility. Eclipse provides population health intelligence, analytics and prioritisation. Clinical decisions, prescribing and referrals remain with the patient's NHS GP practice and your commissioning NHS organisation. ICB PROTECT informs and targets care; it does not replace clinical judgement or assume clinical authority.

Eclipse Live has been built for the NHS since 2006 and gained NHS Digital assurance in 2017. The platform is ISO 27001 certified, holds Cyber Essentials Plus, and is compliant with the Data Security and Protection Toolkit, interoperable with EMIS and SystmOne under NHS England Section 251 arrangements. Eclipse's NHS work has been recognised nationally, including the HSJ Awards 2021 Connecting Services and Information Award for Covid Protect, delivered in partnership with Norfolk and Waveney. The full list of awards is on the Eclipse awards page.

What activation delivers for your system

Once activated for your NHS organisation, ICB PROTECT gives your teams detailed analytics and gap analysis to identify priority patient groups, surface admissions-avoidance opportunities and target finite clinical capacity where it changes outcomes.

Each live programme is designed to support:

Reduced workload across primary and secondary care

Reduced avoidable admissions for your patient cohorts

Improved support for vulnerable patient groups

Stronger patient self-management

Frequently asked questions

Is ICB PROTECT the same as the Eclipse Equality of Care service?

Yes. ICB PROTECT is how we present the Equality of Care offer for ICBs and neighbourhood teams. The underlying assured platform, modules and validation approach are the same.

How does ICB PROTECT support CORE20PLUS5?

It profiles your Core20 (the most deprived 20% by Index of Multiple Deprivation) and locally defined PLUS groups, and provides a dedicated module for each of the five adult clinical areas: maternity, severe mental illness, chronic respiratory disease, early cancer diagnosis and hypertension case-finding.

Does Eclipse make clinical or prescribing decisions?

No. Eclipse provides intelligence and prioritisation. Clinical, prescribing and referral decisions stay with the patient's NHS GP practice and your commissioning organisation.

How are your impact figures validated?

Admissions-avoidance savings are validated using national HES / SUS (PbR) data; prescribing savings are validated using ePACT2. We share the methodology behind any figure so your teams can check it.

Is the platform information-governance assured?

Yes. Eclipse Live is an assured Patient Support Platform; the relevant accreditations are summarised in the governance section above. Information governance, the legal basis for processing and data sharing are agreed with your organisation during onboarding.

How do we get started?

Through the Eclipse Partnership Programme, beginning with a Commitment Agreement and a regional population health analysis and system demo.